Help

Support & FAQ

Why am I not getting any notifications?

If you’ve added an account and are sure that are you receiving new e–mails, first check that you don’t have any filters in Gmail that are archiving or deleting your messages.

Failing that, check that notifications are enabled in macOS. Aura needs permission to show notifications to you. To change, go to System Preferences and choose Notifications. You should have Aura set to allow banners.

Does Aura support IMAP or POP3?

No. Currently Aura only has support for Gmail and Google Apps accounts. There are no plans to add support for other types of e–mail account.

Aura will use your default Gmail account as set in the accounts preferences. If no default account is set, the first Gmail account will be used.

Do you have access to my e–mails?

No, at no point does Aura collect or store any of your e–mail messages. I take your privacy very seriously – see the privacy policy for more information.

Does AURA stand for anything?

A Really Useful Application. Yes, it’s a backronym.

How do I uninstall Aura?

Aura is easy to uninstall and doesn‘t place files anywhere else on your Mac. Simply drag the app to your trash. I‘m sorry that you haven‘t found it useful and I‘d love to know why.

Contact support

Please send an e–mail to help@aura.app and I’ll get back to you as soon as I can.

Updated: February 2019